OneDrive not Syncing

OneDrive not Syncing

If your OneDrive is not syncing, follow these steps to resolve the issue:

Step 1: Check OneDrive Status

1. OneDrive Status: 

   - Visit the OneDrive Status page to check if there are any ongoing issues with the service. If there's a service outage, wait until it's resolved before troubleshooting further.


Step 2: Restart OneDrive Sync

1. Restart OneDrive: 

   - Right-click on the OneDrive icon in the system tray (bottom-right corner of the screen).

   - Select "Close OneDrive" or "Exit."

   - Restart OneDrive by searching for "OneDrive" in the Start menu and opening the app.


Step 3: Check OneDrive Settings

1. Check Account: 

   - Open OneDrive settings by right-clicking the OneDrive icon and selecting "Settings."

   - Go to the "Account" tab and ensure you are signed in with the correct Microsoft account.


2. Check Sync Settings: 

   - In OneDrive settings, go to the "Account" tab and click on "Choose folders."

   - Ensure that the folders you want to sync are selected. If not, select them and click "OK."


Step 4: Restart Your Computer

1. Restart Computer: 

   - Sometimes a simple restart can resolve sync issues by refreshing system processes.


Step 5: Check Disk Space

1. Available Disk Space: 

   - Ensure you have enough free space on your computer's hard drive where OneDrive is syncing files.


Step 6: Check File and Folder Names

1. Unsupported Characters: 

   - OneDrive may not sync files or folders with certain characters in their names, such as \ / : * ? " < > |. Rename files or folders if necessary.


Step 7: Update OneDrive

1. Update OneDrive: 

   - Make sure you have the latest version of OneDrive installed. Updates often include bug fixes and improvements that could resolve sync issues.


By following these troubleshooting steps, you should be able to resolve most issues where OneDrive is not syncing files and folders properly on your computer. if these done help then you may open a ticket to use the live chat service to talk to an IT Personnel.

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