Troubleshooting Guide: Mouse Not Working (Both Wired and Wireless)

Troubleshooting Guide: Mouse Not Working (Both Wired and Wireless)

Step 1: Check Physical Connections and Batteries

1. Wired Mouse:
   - Ensure the USB cable is securely plugged into the computer and the mouse.
   - Try using a different USB port on the computer.
   - Inspect the USB cable for any visible damage or kinks that may affect connectivity.

2. Wireless Mouse:
   - Check if the mouse batteries are correctly inserted and have sufficient charge.
   - Verify that the mouse is turned on (if applicable, check for an on/off switch on the bottom of the mouse).
   - Look for any LED indicators on the mouse that indicate power or connectivity status.

Step 2: Device Manager Check (Windows)

1. Device Manager:
   - Press `Win + X` and select "Device Manager."
   - Look for any yellow exclamation marks or error icons next to "Mice and other pointing devices."
   - Right-click on the mouse device and choose "Update driver" or "Uninstall device" (then reboot to reinstall the driver).

Step 3: Wireless Mouse Specific Troubleshooting
1. Receiver Connection:
   - For wireless mice with USB receivers, ensure the receiver is securely plugged into a USB port.
   - Try using a different USB port or connecting the receiver through a USB hub (if using one).

2. Pairing (Bluetooth Mice):
   - If the mouse connects via Bluetooth, ensure it is paired correctly with the computer.
   - Remove the mouse from the list of Bluetooth devices on your computer, then re-pair it.

Step 4: Software and Settings Check

1. Mouse Settings:
   - Go to Control Panel or Settings > Devices > Mouse.
   - Check mouse settings and ensure the mouse is recognized and enabled.
   - Adjust mouse settings like pointer speed and scrolling behavior.

2. Compatibility and Updates:
   - Ensure your operating system and mouse drivers are up to date.
   - Visit the mouse manufacturer's website to download the latest drivers and software.

Step 5: Test on Another Computer
1. Testing:
   - If possible, test the mouse on another computer to determine if the issue is with the mouse or the computer.

Step 6: Hardware Issues

1. Mouse Hardware:
   - Check the mouse for physical damage or debris that may obstruct movement or button clicks.
   - Clean the mouse sensor and feet with a soft cloth to remove any dust or dirt.

Step 7: Replace or Repair

1. Replacement:
   -If all options above don't fix said issue, contact IT Support by using the Live chat or via opening a ticket we will have a replacement mouse sent to you.


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